Shipping & Delivery

Thank you for shopping with petyone. We ship worldwide and keep you updated at every step.

Processing Time:

Orders are prepared within 1–3 business days (Mon–Fri).
You’ll receive an order confirmation email right away and a tracking number once shipped.

Transit Times (Typical)

EU & US: ~6–9 business days
Worldwide: ~7–9 business days (remote areas can be longer)
Times reflect our carrier network averages (e.g., Zendrop partners). Customs, weather, peak seasons or strikes can extend delivery.

Customs, Duties & Taxes

International orders may incur import VAT/duties. These are paid by the customer. We do not collect or cover these fees at checkout.
Refusing to pay import charges may lead to the parcel being returned or destroyed by customs. Shipping and non-recoverable costs are not refundable.

Address Accuracy & Changes

Please check your shipping address is complete and correct. We’re not responsible for non-delivery due to address errors or missed delivery attempts.
After dispatch, we can’t change the address.

Lost/Delayed Parcels

If tracking shows no movement for 10 business days, contact us at info@petyone.com. We’ll investigate and reship or refund if confirmed lost.

Damaged in Transit (on Arrival)

If your parcel arrives damaged or defective, email info@petyone.com within 7 days with your order number and a short video clearly showing the issue and the shipping label.
We’ll send a free replacement immediately. No return required for DOA cases. If replacement is impossible, we offer an equivalent product or full refund—your choice.

Part Shipments

Items may ship separately for faster delivery. You’ll receive tracking for each parcel.